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Return and Refund Policy

 

Return & Refund Policy

At Mandelli, we take pride in offering exceptional Italian craftsmanship, carefully selected fabrics, and refined menswear. We want every purchase to meet your expectations and provide a seamless shopping experience.

Please review our Return & Refund Policy below before requesting an exchange or contacting our customer service team regarding your purchase.

1. Exchange Policy

Mandelli accepts exchange requests within 14 days of purchase, subject to the following conditions:

  • The original purchase receipt must be provided.

  • The item must be unused and in its original condition.

  • The item must be eligible for exchange under this policy.

Items that do not meet these conditions may not qualify for an exchange.

Return shipping costs for eligible exchanges and returns are covered by Mandelli. Please contact our customer service team for guidance on the applicable process.

2. Refund Policy

Mandelli does not offer cash refunds for general returns or exchanges.

In cases involving defective goods, a refund may be provided in accordance with applicable UAE consumer protection laws.

Where applicable and permitted under the relevant policy and legal requirements, Mandelli may issue a credit note valid for 180 days. The appropriate resolution will depend on the circumstances of the purchase and the applicable legal requirements.

3. Non-Exchangeable and Non-Returnable Items

Certain products may be excluded from exchanges or returns due to their nature, condition, or individual customisation.

Made-to-Measure and Altered Items

Made-to-measure, tailored, or altered items are generally not eligible for exchange or return, subject to applicable UAE consumer protection laws.

Leather and Exotic Skin Products

Leather and exotic skin products may be subject to specific exchange and return restrictions. The applicable conditions for these products are being finalised. Please contact our customer service team before requesting an exchange or return.

4. Defective Goods

If you believe an item purchased from Mandelli is defective, please contact our customer service team for assistance.

Defective goods will be assessed in accordance with applicable UAE consumer protection laws. Depending on the circumstances, you may be eligible for a refund or another appropriate resolution.

Please retain your original receipt and the item in its current condition when contacting us. Mandelli may request an assessment of the product before determining the appropriate resolution.

5. International Orders

Customers transporting goods internationally are responsible for any applicable customs duties, import taxes, and other charges associated with the shipment or transportation of their purchases.

Eligible exchanges and returns remain subject to this policy and applicable UAE consumer protection laws. Please contact our customer service team for assistance with international return or exchange arrangements.

6. Tax-Free Shopping

Eligible tourists may qualify for VAT refunds under the applicable UAE Federal Tax Authority (FTA) tax-free shopping regulations.

Eligibility and the process for claiming a VAT refund are governed by the relevant UAE requirements. A VAT refund is separate from Mandelli's exchange and refund policy.

Customers transporting goods internationally remain responsible for any applicable customs duties and import taxes.

7. Contact Us

For assistance with an exchange, a defective product, or any other return-related enquiry, please contact our customer service team.

Email: support@mandelli.ae
Phone: +971 56 403 2997

Our team will review your enquiry and guide you through the applicable process in accordance with Mandelli's policy and relevant UAE consumer protection laws.